ESG 23 Final Single pages - Flipbook - Page 44
Social (continued)
LEARNING AND DEVELOPMENT
Our new learning platform
Last year we introduced our learning management platform
MyLX across the Group. This platform makes available a
wide range of learning content to all colleagues across the
organisation. MyLX provides a comprehensive range of more
than 53,000 training assets (including custom content), of
which some are available across 19 languages, and o昀昀ers
training in multiple formats including live virtual classes,
eLearning modules and book downloads, which enables
learners to utilise learning content when they need it, and in
their preferred medium/format.
In addition to comprehensive content from Skillsoft, the
platform also allows us to upload our proprietary RWS
training content, developed by internal experts, as well
as external content that has been chosen and curated
internally to meet particular RWS requirements.
Encouragingly, usage of the MyLX platform continues to
be very high. Since the beginning of FY23 there have been
almost 45,000 learning content items assigned. There is
an overall completion rate of 87% for all learning module
completions which equates to almost 50,000 hours of
learning. The breakdown of users was 84% by returning
visitors and 16% by new users. New user numbers have
reduced from last year due to the reduction in new
starters year-on-year, and we are particularly pleased
with our very high returning-user rates as we believe this
demonstrates the quality of resources our colleagues 昀椀nd
on the platform.
The MyLX platform also provided an excellent means
to roll out the new RWS compliance training modules
which we regard as a critical One RWS requirement. Last
year this programme included mandatory training in
both our updated Group-wide Code of Conduct and our
new information security module – this year we added
our global health and safety programme training and
at the beginning of FY24 we will run our new privacy
training Group-wide. At the end of the year we had a
98% completion rate for all compliance training across
the entire business. Additionally, all new colleagues take
this training as part of their induction programme. The
platform has proved particularly e昀昀ective for rolling out
quality standards training where a certi昀椀able review of
training content is required, for example ISO related
certi昀椀cation. Having developed a deep competence in this
kind of training management during the year, next year
our focus will be on enhancing training content to make it
more engaging.
We have been particularly pleased with our learning
champions programme this year where we have
developed a broad network of colleagues across the
business that the central Learning and Development team
help support to develop, launch and manage their own
custom training content on the platform. At this time we
have more than 2,500 RWS ‘custom’ modules available.
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RWS Holdings plc — ESG Report 2023 SOCIAL
Management and leadership
development
In FY23 we continued to make our popular Foundations
of Leadership programme available to all divisions
and functions, including a virtual format to maximise
participation in a multi-location environment. This
high-quality programme provides a consistent set of
foundational leadership skills across RWS in support of
our aspirations to develop common standards of highquality leadership throughout the Group. By the end of
FY23 well over 1,000 leaders and managers had attended
from multiple geographies, to the point where most
existing managers have now been through the training.
One new and particularly successful training programme
introduced during the year was our Leading for Growth
programme which focused on developing consistent
high quality leadership standards across our global sales
organisation. This programme involved around 70 of
our sales team and covered enhanced strategic account
management and planning, forecasting frameworks, and
salesforce leverage. Feedback was excellent and we will
build on these enhanced capabilities next year.
TRAINING
Year
FY23
Percentage of employees receiving training
Average number of training hours per employee
98%
10.95
Percentage of employees receiving business ethics
training
Average training costs per employee
97%
£173.56
FY24 goals:
• Enhance engagement quality of compliance and
quality training
•
Continue to leverage MyLX learning platform
