CBZ Partnership Magazine 2023 3rd Edition - Flipbook - Page 4
Editor’s Note
Welcome to the September/ October edition of The
Partnership Magazine.
Our theme in this edition is ‘Customer Engagement’, a tool
that is crucial for any business as it directly impacts on
customer satisfaction and loyalty and is also one of the
key factors in the overall success of the business.
Pursuant to this, a number of customer engagement
activities and events were held not only to appreciate
the customers but to also gather valuable insights and
feedback. This helps identify areas of improvement,
develop more customer centric products and services
and stay ahead of competition.
Events such as the CBZ Holdings Corporate Golf day, the
Chiredzi golf tourney, Chinhoyi customer engagement
blitz and the participation at ZAS gave the Group an
opportunity to converse with all stakeholders listening
to their needs, preferences, identify new and relevant
opportunities in a rapidly changing market.
The Group’s participation in the insurance games and the
interbank games underlines the importance of not only
taking part in industry-wide initiatives and promoting
friendly competition, but is also key to staff wellness, an
important aspect in the overall success and productivity
of the business.
The next edition of The Partnership Magazine will be
published in December. We therefore invite submissions
in the form of articles that focus on relevant topics
related to the Group. Submissions should be between
500-700 words and be sent to thepartnership@cbz.
co.zw by the 25th of November, 2023.
Happy reading!
It is important to nurture collaborations that align with
the businesses’ strategic goals and values. This is why
partnerships with organisations like IPMZ, ICAZ amongst
others brings our relevance closer and enable the Group
to connect with industry experts, leaders and businesses.
Editorial team
Matilda Nyathi
- Group Chief Marketing
and Corporate Affairs Of昀椀cer
Manatsa Gaka
- Head of Marketing
Ephraim Mubayi
- Group Communications Manager
About This Magazine
The Partnership Magazine will be distributed via email, Whatsapp and
can be accessed from the CBZ website.
This magazine serves the purpose of providing general and beneficial
public information and should not be strictly constrained as legal or
professional advice.
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CBZ Partnership Magazine 2023 3rd Edition
