RWS AR 23 Final Single pages - Flipbook - Page 37
Sustainability disclosure topics and accounting metrics
Summary approach
Data Security
Description of approach Discussion
to identifying and
and Analysis
addressing data security
risks
SV-PS230a.1
See page 35
Description of policies
and practices relating to
collection, usage, and
retention of customer
information
Discussion
and Analysis
SV-PS230a.2
See page 35
(1) Number of data
Quantitative
breaches
(2) percentage involving
customers' con昀椀dential
business information
(CBI) or personally
identi昀椀able information
(PII)
(3) number of customers
a昀昀ected
SV-PS230a.3
As per the SASB requirements a data breach is de昀椀ned
as 'the unauthorised movement or disclosure of sensitive
information to a party, usually outside the organisation,
that is not authorised to have or see the information.'
There have been no known data breaches of this nature.
Percentage of gender
and racial/ethnic group
representation for (1)
executive management
and (2) all other
employees
SV-PS330a.1
As RWS is a global business, and in keeping with local
legislation which di昀昀ers from region to region, once again
the decision was taken to reach out to all colleagues
globally but on a totally anonymous and voluntary basis.
This was done so that RWS was deemed to be acting
inclusively rather than excluding certain regions.
Workforce
Diversity &
Engagement
Category
SASB
code
Topic
Quantitative
For more information
The survey asked colleagues to share information on their
gender, age, ethnicity, sexuality and disability.
This was the third year RWS has undertaken this survey
and the response rate was 49.8%, up 13.6 percentage
points from last year (36.2%). Due to the still relatively low
response rate, we are unable to substantiate that RWS is a
truly diverse company.
Going forward we hope that the voluntary response rate
will increase. For the results of our survey, please see
Tables 1, 2 and 3.
(1) Voluntary and (2)
Quantitative
involuntary turnover rate
for employees
SV-PS330a.2
See Table 4
Employee engagement
as a percentage
SV-PS330a.3
See Table 5
Quantitative
FY23 was the third year RWS undertook a Group-wide
employee engagement survey. In FY21, using an o昀昀-theshelf software, RWS achieved a response rate of 81%.
In FY22 we switched to using a world-class external
engagement survey and platform which provides more
precise colleague engagement data and enables us
to benchmark our results externally. The survey was
completed again in September FY23 and we achieved a
global response rate of 84%, slightly down on last year's
score of 85%.
This year we achieved a 61% favourable employee
engagement score (see table 5).
We remain encouraged by the results regarding
diversity and inclusion with a 81% favourable response
to the critical question “RWS promotes a diverse culture
where individuals from all backgrounds feel a sense of
belonging.”
Professional
integrity
Description of approach Discussion
to ensuring professional and Analysis
integrity
SV-PS510a.1
See pages 34 to 35
Total amount of monetary Quantitative
losses as a result of legal
proceedings associated
with professional integrity
SV-PS510a.2
There have been no monetary losses in FY23 as a result of
legal proceedings associated with professional integrity.
STRATEGIC REPORT
RWS Holdings plc — Annual Report 2023
37
