RWS Annual Report 2022 web - Flipbook - Page 32
Sustainability (continued)
DIVERSITY, EQUITY AND INCLUSION
SOCIAL
OUR PEOPLE
This year we partnered with external employee
engagement experts to undertake our annual Groupwide engagement survey, and through them deployed a
world-class external survey tool from Qualtrics. Qualtrics
is a leading ‘experience management’ platform which we
already use in RWS to measure client engagement. As well
as providing more precise employee engagement data
through the survey, we will also be able to benchmark our
results externally allowing us to establish our competitive
position in the labour market. Using Qualtrics will also
enable us to examine links between employee satisfaction
and client satisfaction in the future.
We achieved a 69% favourable employee engagement
score (the external average benchmark is 72%).
Being part of a vibrant, globally diverse community, we
know that tremendous value is gained from people’s
differences. An inclusive and inviting culture that
recognises and celebrates diversity enables people to
reach their maximum potential and be their best, which is
fundamental to us, and critical to our success.
Two years ago we established dedicated Group-wide
inclusion pillars and we have built on the successes of
these groups in FY22. Each pillar emerged naturally
as areas of broad-based employee interest. Each has
their own Employee Resource Group ("ERG") to provide
feedback into the Group diversity, equity and inclusion
plans, and support initiatives that are bespoke to their
pillar. Each ERG has an Executive Team member as a
sponsor and an HR leader, and a dedicated learning
and development team member supporting it to ensure
appropriate organisational prioritisation and influence.
Our ERGs are:
Engagement survey
6,639
respondents
85%
response rate
•
•
•
•
•
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Culture
Ethnicity
LGBT+
Persons with disabilities
Well-being
Women at RWS
These cross-divisional groups collect ideas from around
the world and build activity plans for the next period.
Resources are then allocated to the plan as appropriate.
In FY22 we extended our efforts, fully launching our
Persons with disabilities ERG and promoting a number
of significant globally recognised awareness events
including World Day of Down’s Syndrome (March), Autism
Awareness Day (April), Accessibility Awareness Day (May),
etc. This ERG is the last of the six to become operational so
now all six groups are fully active.
On 8 March, our Women’s Network celebrated
International Women’s Day and promoted the theme
of ‘Break the Bias’ globally to all colleagues. A series of
training courses and online resources were offered,
encouraging everyone to create a gender equal world
which is free of bias, stereotypes, discrimination and
which supports diversity and inclusion.
Overall, we are happy with the progress we are making
around diversity, equity and inclusion, and increasingly
see it as a genuine source of potential advantage in our
markets.
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RWS — Annual Report 2022
STRATEGIC REPORT
