ESG 23 Final Single pages - Flipbook - Page 20
Sustainability (continued)
OUR PEOPLE
OUR CLIENTS
Our colleagues are at the heart of our business. Our
activities are highly reliant upon the skills, dedication and
passion of all our colleagues and freelancers around the
world. We are the sum of the e昀昀orts, energy and values
of our colleagues, who are critical to meeting our clients’
demands for excellent quality, timely delivery and e昀昀ective
product solutions. We know that career progression and
ful昀椀lment, 昀氀exible working, belonging to an organisation
with purpose and strong values, well-being, safe
and inclusive working environment, and reward and
recognition matters.
We are proactive in building long-term relationships with
our clients and have a proven track record in doing so.
Through our annual Group-wide engagement survey, we
know that our colleagues are happy working with RWS and
would recommend RWS as a great place to work.
Each year our colleagues provide their views on a wide
range of topics in the awareness days that we run. This
year these included International Women’s Day 2023, Wellbeing Month 2023, Celebrating PRIDE, World Health &
Safety Day 2023, Earth Day 2023 and Black History Month.
These were promoted via our Group communications
channels.
We continue with our dedicated Group-wide pillars in
the following areas of broad-based colleague interest
and have built on the successes of these groups in FY23.
The purpose of these groups is to identify strategies
for meeting the collective interests reported by each
group, thereby driving engagement and increasing the
representation, voice and contribution/in昀氀uence of that
group over time. Each has their own Employee Resource
Group (ERG) to provide feedback into the Group diversity,
equity and inclusion plans and support initiatives that are
bespoke to their pillar. Each ERG has an Executive Team
member as a sponsor, an HR leader, and a dedicated
learning and development team member supporting it
to ensure appropriate organisational prioritisation and
in昀氀uence. The ERGs are:
•
•
•
•
•
Culture
Ethnicity
LGBT+
Persons with disabilities
Women at RWS
RWS rolled out in FY22 the learning management
platform. ‘My Learning Experience’ (MyLX) across the
Group, demonstrating our commitment to building
a culture of continuous learning. This is a learning
management system, powered by Skillsoft, which will
enhance everyone’s development so that they can 昀氀ourish
and help the Company to realise its full potential. MyLX
o昀昀ers more than 53,000 training assets (including custom
content), of which some are available across 19 languages,
in multiple formats including live virtual classes, eLearning
modules and book downloads. See pages 36 to 47 for
more information.
20
RWS Holdings plc — ESG Report 2023 SUSTAINABILITY
We work closely with them to understand their
requirements and put teams in place that meet their
speci昀椀c needs.
The open channels of communication we like to maintain
with our clients help us anticipate their needs and preempt and/or immediately address possible areas of
concern and always remain alert to identifying areas for
streamlining our processes and continuous business
improvement.
RWS runs a central experience management
programme for clients. The RWS ‘voice of the customer’
programme aims to generate an accurate and consistent
understanding of our clients and suppliers to build better
experiences and positive business outcomes across the
Group. The RWS ‘voice of the customer’ programme
ensures a continuous and neutral approach to listening
and learning – turning client feedback into actionable
insight enabling us to understand the core drivers of client
behaviours to act upon and improve business KPIs such as
renewals and referrals, supporting organic growth.
During FY23 we also engaged with clients seeking their
feedback on ESG materiality. See page 60 for more
information.
