AssessorsJournalMagSpring2024 web - Flipbook - Page 17
Jacques then asked around the
table about sustainability and green
credentials including the utilisation of
second-hand parts to repair damaged
vehicles. The use of second-hand parts
has often been considered and there
have been insurers who have had the
use of second-hand parts a condition
written into their policies. However, I
advised that as far as I am aware, the
schemes have not been as successful
as was hoped. I also suggested that
there may be a balance to be struck
between repairing older vehicles,
possibly with second-hand parts rather
than treating then as total losses, and
treating vehicles as total losses which
results in them being replaced with
more modern and cleaner vehicles.
26 January
Jacques asked what directives, if any,
were being applied in the member
countries for reducing emissions in
the profession. The general view was
that there was almost no directive for
experts from governments or within
the profession. I advised that I believed
that our profession appeared to be
too small to be of any signi昀椀cant
concern. I explained that about 90%
of inspections in the UK were now
being carried out remotely, which gave
savings by reducing traveling and time.
There was, however, signi昀椀cant concern
amongst some IAEA members that
this was impacting very signi昀椀cantly by
contributing to substantial increases
in repair costs, due to the limitations
of assessing damage from images.
I explained that the electri昀椀cation
of cars is causing problems due
to the inadequate number of
charging stations and the increased
cost of electricity. Also, that some
commentators have stated that vehicle
electri昀椀cation is the biggest mistake
ever, made by the motor industry.
Classic cars are now in more demand,
because they are exempt from tolls in
low emissions zones in major cities.
I advised that the South Wales steel
blast furnaces are to be closed and that
the UK will need to import steel from
countries on the other side of the world
in future, such as China and India.
There was then a presentation from
BCA Expertise of France, which
employs 1,500 staff including 650
automotive experts. They have
dedicated two IT experts to develop
an AI programme for automotive
engineers/experts in Europe. The
system relies upon an enormous
amount of data from previous collision
damage assessments. Images supplied
by the claimants are analysed by the
system, which determines what parts
can be repaired and which need to be
replaced. It then calculates the cost of
repairs, pre-incident value, and salvage
valuation. It does not assess 昀椀re
and 昀氀ood damage, and the collision
damage assessment would still need to
be appraised by a quali昀椀ed engineer.
It is basically a triage system. I asked
if the AI assessments were compared
to physical assessment, carried by
experts, and told that they were and
that the expert repair assessment cost
was 5% less than AI.
Julien Jouvrot of France advised that
experts should embrace AI because it
will make a useful tool for them to use
for dealing with minor damage claims.
In France, companies employing
more than 500 people are obligated
by the government to reduce their
carbon footprint using specialist expert
support.
JOURNAL
The next Board meeting will be
held in Barcelona, 6-7 June 2024.
We’re Hiring!
We are looking for a Automotive Claims Engineers across our Motor Ful昀椀lment teams.
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s
best-known brands: Direct Line, Churchill, Privilege and Green Flag. Our mission is to make insurance easier and better value for customers.
External Automotive Claims Engineers
Filed-based opportunities are available Nationwide, on full-time and permanent basis
(Mon-Fri, 35 hrs per week).
What you will be doing:
Working from home majority of your time, you will be providing a 昀椀eld-based inspection
service and technical support to the claims functions, inspecting all claimant’s vehicles
within agreed service level timeframes. You will be responsible for the delivery of 昀椀nancial
performance, meeting business and customer expectations with focus on time, effort and
quality and cost management.
• Ensuring that the customer experience is at the heart of everything you do, treating
customers fairly at all times
• Use appropriate judgement to deliver excellent customer performance in line with the
Direct Line Group values and strategy
• Support the delivery and management of the AD spend
• Identify, own, and manage the risks involved in running our business appropriate to your
role, interacting with the appropriate internal and external contacts
• Ensure opportunities and threats are managed proactively and in line with the Group Risk
Framework minimum standards
• Collaborate with your colleagues and the wider business to drive the correct outcome for
DLG and our customers
• Develop self to maximise your full potential in the role
What we are looking for:
• Applicants must have previously worked in the Automotive industry, undertaking similar
duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a
minimum of NVQ3 in Automotive Repair or similar
• ATA VDA quali昀椀cations
• Applicants should also have a good understanding of Thatcham Escribe and Audatex
software, along with good knowledge of vehicle repair techniques and motor insurance
claims processes
Motor Claims Desktop Engineers
Exciting opportunities that can be based from our central Glasgow, Leeds or Birmingham of昀椀ces with
hybrid working. (2 days a week in the of昀椀ce).
What you will be doing:
You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles
within agreed service level timeframes. You will be responsible for the delivery of 昀椀nancial performance, meeting
business and customer expectations with focus on time, effort and quality and cost management.
What we are looking for:
• Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor
Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar
• ATA VDA quali昀椀cations are desirable
• Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good
knowledge of vehicle repair techniques and motor insurance claims processes
Hours: 35 hours (Monday – Friday, 9am-5pm). Location: Commutable to either Leeds, Birmingham
or Glasgow. Hybrid Working: 2 days in local of昀椀ce and 3 days from home.
Bene昀椀ts
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent bene昀椀ts
designed to suit your lifestyle:
• Company car allowance (for External Engineers only)
• Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9%
into your pension (but you can take this as cash if you want!)
• Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days
each year!
• 50% off home, motor and pet insurance
• Free travel insurance and Green Flag breakdown cover
• Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a
tax ef昀椀cient way
• Buy-as-you-earn share scheme
• Employee discounts and cashback
For more information or to apply please visit our careers website www.directlinegroupcareers.com
Search job number R-17164 External Automotive Claims Engineer or R-17165 Motor Claims Desktop Engineer
www.iaea-online.org/news/the-assessor | SPRING 2024 | THE ASSESSORS JOURNAL
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