Cunard August 2024- January 2027 Brochure - Catalog - Page 167
Frequently asked questions/general information
General information
Responsibility
Transportation of guests and baggage on Cunard is
governed by the Cunard Passage Contract, a copy of
which will be included with your preliminary documents
and which is also available upon request. The Passage
Contract represents the entire agreement between
Cunard and the guest. It is important that you carefully
read the entire Passage Contract as it sets out the rights
and responsibilities of Cunard and the guest.
Cunard shall have the right to cancel or alter in any way
any scheduled sailing or itinerary which, in its sole
judgment and discretion, is justified for any reason and
to do so without liability for damage or for any loss to
guests. Cunard also reserves the right, in the event of a
full-ship charter or for any other reason, to cancel
reservations and bookings whether or not a deposit or
full payment has been received. In such an event,
Cunard’s only liability will be to refund to guests the
amount it has received.
The guest is responsible for arriving at the respective
ports on time for embarkation and for joining the vessel at
its next port of call if, for any reason, a scheduled sailing is
missed. Cunard reserves the right to refuse or discontinue
passage to anyone when, in Cunard’s sole judgment,
it would be considered a risk to the guest’s own safety,
well-being, and health or a risk to the safety, well-being,
comfort, and enjoyment of any other guest or crewmember.
Deposits
A 25% deposit is required for all guests (including third
and fourth berths) within three days of reservation or
sooner, as specified by Cunard for voyages less than 31
nights. For voyages 31 nights or longer, a 20% deposit is
required within three days of reservation or sooner, as
specified by Cunard. Staterooms are subject to
cancellation if required deposit amount is not received
within the specified option period.
Balance of payment
Full payment for all cruises shorter than 31 nights must
be received by Cunard no later than 120 days prior to
sailing. All reservations are subject to cancellation if
payments are not received by the due date and are
guaranteed only when paid in full at 120 days prior to
sailing. Final payment is due at 150 days prior to sailing
on all voyages 31 nights or longer. Reservations made
between 120 and 31 days prior to sailing require full
payment within 24 hours of booking for voyages less
than 31 nights. Reservations made between 150 and 31
days prior to sailing require full payment within 24 hours
of booking for voyages 31 nights or longer. Reservations
made within 30 days of sailing require full payment at
time of booking.
Methods of payment
Only U.S. dollar payments are accepted via agency
check, personal check, American Express, MasterCard,
Visa, Diner’s Club, or Discover Card. Expenses incurred
for onboard services/products by the guest or by Cunard
on behalf of guests shall be paid by the guest prior to
disembarkation.
General cancellation/refund policies
Cancellation charges for all voyages of less than 31 nights:
Number of days before travel
121 nights or more
120 to 90
89 to 61
60 to 31
30 to 15
14 nights or less or non-appearance
Cancellation fee
None
Deposit amount
40% of full fare
50% of full fare
75% of full fare
100% of full fare
Cancellation charges for all voyages of 31 nights or more:
Number of days before travel
151 nights or more
150 to 120
119 to 91
90 to 64
63 to 43
42 nights or less
Cancellation fee
None
Deposit amount
40% of full fare
50% of full fare
75% of full fare
100% of full fare
The above cancellation charges apply to all travel
including cruise. Hotel packages are subject to a
cancellation fee of 50% of the total cost of the hotel
package between 90 to 61 days prior to the first day of
booked hotel stay and 100% of the total cost of the hotel
package between 60 and the first day of the booked hotel
stay. Land tour packages will be assessed a cancellation
fee of 100% of the total cost of the land tour package
when canceled at 90 days or less to the first day of the
land tour. If non-cruise components only are canceled,
the guest will be responsible for any cancellation charges
imposed by the airlines, other transportation carriers,
tour and ground operators, or hotel properties.
Refunds
All refund requests pertaining to cruise, land, and air are
subject to final review by Cunard. Partial use of cruise,
airfare, hotel, and land extension does not qualify a
guest for a refund.
Onboard Credit
If you are due to receive Onboard Credit, this will be
applied to your account on the first night of your cruise.
Onboard Credit cannot be used for any of the following:
cash back, casino/gambling charges, foreign exchange,
any medical services/prescriptions, charities, or for
payment of International Visas. This also applies to any
gift credits that may be applied to your account.
CunardCare
We recommend that all guests purchase some form of
travel protection that includes cancellation and
interruption coverages as well as medical expenses and
emergency evacuation benefits. For your convenience,
we offer CunardCare, a package of benefits comprised of
the CunardCare Cancellation Fee Waiver,1 CunardCare
Travel Insurance,2 and CunardCare Worldwide Emergency
Assistance3 designed for our most valued guests.
1Non-insurance services provided by Cunard.
2Underwritten by Nationwide Mutual Insurance Company and its
affiliates, including Nationwide Life Insurance, Columbus, Ohio
(NAIC #23787).
3 Non-insurance services provided by LiveTravel
CunardCare is available to residents of the United States (except
for the state of New York) and Canada (except for Quebec). The At
Ease Waiver program is available for residents of New York,
Quebec, Mexico, Puerto Rico, and Bermuda.
Visit Cunard.com/AtEase for information on our At Ease
Waiver Program.
Baggage and valuables
Though we take reasonable care in the handling of
baggage, Cunard’s responsibility for lost, damaged, or
misplaced baggage and other personal property is
limited by the Passage Contract. Cunard is not
responsible for camera equipment, laptops, cash, or
other similarly fragile and valuable items contained in
checked or unchecked baggage. These items, as well as
medications and prescriptions in their original
packaging, should be carried on and off the ships by the
guests themselves. Safe-deposit boxes or in-room safes
are available free of charge on board. For your safety, all
guests and all baggage must pass a security checkpoint.
For latest fare information visit Cunard.com
Call (800) 728-6273
Children traveling with an adult
Children under 18 years of age must be accompanied by
an adult. Please confirm minimum age restrictions at the
time of booking.
Pregnancy Policy
Reservations will not be accepted for women who will be
24 or more weeks pregnant at the time their cruise with
Cunard concludes.
Embarkation/disembarkation
The ship generally will be available for embarkation four
hours before the scheduled sailing time. Due to limited
facilities, guests should not arrive earlier than the
embarkation time noted on final documents.
On disembarkation day, staterooms must be vacated at
the time advised by the Hotel Manager. Once customs
and immigration clearance has been completed, guests
making their own air arrangements should allow three to
four hours for transfer time to the airport. Cunard offers
optional transfers and hospitality services to the port on
embarkation day. Group transfers and service use motor
coaches or minibuses; private transfers use luxury
sedans for one to three guests or luxury club vans for
four to eight guests. Where available, hospitality
services provide you with transfers from your incoming
flight to a deluxe hotel, at which point your luggage is
transported from the hotel directly to the ship. You are
free to relax and enjoy the comforts of a Cunard
hospitality room and use the hotel as a base from which
to explore. Contact your Travel Advisor or call Cunard at
(800) 728-6273 for more information.
Guests with disabilities/special diets
Guests with disabilities are welcome aboard Cunard
vessels. Due to the configuration of our ships, however,
wheelchair users and individuals with sight impairments
may experience some difficulties in accessing certain
areas. Where any individual would be unable to be safely
and comfortably accommodated, we suggest that the
guest be accompanied by a companion. Some ports of
call require tenders to go ashore and may preclude
guests using a wheelchair from leaving the vessel; this
decision must be made by the ship’s Captain and is
binding. Upon notification by a guest with a disability,
Cunard Reservations will provide stateroom and
bathroom doorway widths and other pertinent access
limitations on board the vessels. Guests must advise
Cunard of their on board needs no later than 14 days
prior to departure or they could be denied boarding.
Guests with collapsible wheelchairs and/or mobility
scooters (less than 65cm in width, Less than 100cm in
length, folds to no less than 50cm with no removeable
parts, no more than 5kgs in weight), will be able to book
any cabin, rather than selected mobility cabins or suites.
Please note this is subject to availability. Please refer to
the specified dimensions detailed in ‘Your on-board
needs’ guide. All guests using a mobility scooter full- or
part-time, will be allocated an Evac chair in the event of
an emergency. If a full-time wheelchair user, they will
still require an accessible stateroom.
Cunard is pleased to permit individuals to bring service
animals on board. In order to make appropriate
arrangements, notice that a guest will be traveling with
an animal must be provided at the time of booking.
Local laws or customs may prevent animals from
disembarking at particular ports and countries. It is the
guest’s obligation to obtain all documents/health
certificates that may be required. Consult local
customs authorities for information and requirements.
Guests with conditions requiring ongoing medical
assistance may be asked to have their physician
provide a confidential certification form to ensure that
they may travel safely. If guests have special dietary
needs, Cunard must be advised at time of booking or, at
the latest, six weeks before sailing. Every effort will be
made to comply with such requests.
The onboard needs questionnaire is available on
MyCunard.
Taxes, Fees, and Port Expenses
The term “Taxes, Fees, and Port Expenses,” as used by
us, may include any and all fees, charges, tolls, and taxes
imposed on us by governmental or quasi-governmental
authorities, as well as third party fees and charges
arising from a vessel’s presence in a harbor or port.
Contact your Travel Advisor
Book on board
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