Cunard August 2024- January 2027 Brochure - Catalog - Page 166
Frequently asked questions
A Cunard cruise promises wonderful moments and a lifetime of memories. To ensure the most superb
vacation possible, you will want to be sure you are well prepared before you depart. Here are answers
to some of the questions you may have about a Cunard cruise. For more details on any of these
questions, please visit Cunard.com, contact your Travel Advisor, or call Cunard at (800) 728-6273.
What is included in my fare?
All fares include accommodations as booked, onboard meals,*
and entertainment. Fares are per person based on double
occupancy and are cruise only, excluding air and transfers. Fares
do not include Taxes, Fees, and Port Expenses; Hotel and Dining
Service Charges; CunardCare travel protection; or incidental
charges such as laundry, bar expenses, spa and salon treatments,
shore excursions, etc.
Can guests with disabilities travel?
All guests requiring specific assistance, facilities, or equipment on
board, or wishing to bring such equipment on board, must advise
Cunard at the time of booking and will be asked to complete a
questionnaire after booking to ensure we have all the information
we need to cater adequately for your requirements.
If you need to bring a wheelchair or mobility scooter on board
with you, it is essential that you let us know at the time of booking
or as soon as the need is known. Any guests requiring the use
of a wheelchair, mobility scooter, or other aids to mobility must
provide their own. For the safety of everyone on board and the
ship, all wheelchairs, scooters, and other aids to mobility, as is the
case with all other guest possessions, must be stored inside your
stateroom when not in use. Failure to comply with this important
safety rule may mean you will be disembarked and refused future
travel. A part-time wheelchair user traveling in a non-wheelchair
accessible stateroom must bring a collapsible wheelchair to
ensure it can safely fit through the stateroom door and be
accommodated in the stateroom. It is not possible to make
structural changes to the stateroom layout. Cunard reserves the
right to require guests who have booked a wheelchair-accessible
stateroom without legitimate reason to move, at their own
expense, if necessary.
Mobility scooters will only be permitted on board if guests have
booked into a wheelchair-accessible stateroom or a suite, as these
are the only types of accommodation where mobility scooters
can safely be stored. The minimum door width of suites is 53 cm
(21 in). The minimum door width of the wheelchair-accessible
staterooms is 80 cm (31 in). At the time of booking, please let us
know if you intend on bringing a mobility scooter with you, and
we will in turn provide you with a questionnaire for completion to
ensure that the accommodation you have booked is appropriate.
Please note that our wheelchair-accessible staterooms are strictly
reserved for guests who are bringing wheelchairs or mobility
scooters or who have a requirement for the adapted facilities
offered by these staterooms.
A ship is not always the easiest environment for using a
wheelchair or mobility scooter. Although our crew is helpful, they
are only able to provide limited assistance to help you in moving
around the ship. For this reason, and in order to ensure the safety
of the guests, the ship, and all others on board, we recommend
that guests with disabilities who require personal assistance in the
activities of daily living, including pushing a wheelchair or being
given communication support, be accompanied by personal
assistants/traveling companions to provide these services.
Blind/visually-impaired guests are recommended to travel with
companions who can help them get their bearings and assist
them both on board and ashore.
Our crew can provide limited assistance and information or
directions, but we cannot provide sustained or long-term
assistance. Please note that, due to applicable safety
requirements, the design of the ship, or port infrastructure and
equipment in certain ports of call, it may not be possible for
us to offer a shore excursion program or shuttle bus service
suitable for guests who are not able to board a coach via the steps
with only the aid of their traveling companion.
Cunard reserves the right to refuse passage to any guest who
has failed to notify us of their requirement for special treatment
or assistance (including the requirement to use a wheelchair or
mobility scooter). For further information about traveling with
disabilities, please contact our specialist Care Access Team at
(800) 728-6273 (Monday-Friday 8 am - 5 pm PT) or contact us
by email at accessoffice@cunard.com.
Do you hold emergency drills on board?
All guests boarding our ships will be shown a safety video
outlining the emergency procedures and important safety
information. It is important all guests watch the safety briefing
on TV in full. Our stateroom stewards will be available to
demonstrate the safety features in your stateroom and answer
any questions. After watching the safety briefing on TV, all guests
must attend their assigned Assembly Station and record their
attendance before departure. Full safety information is displayed
on the inside of your stateroom and Essential Information
booklet.
*Excludes certain specialty areas of Kings Court and Lido in the evening
and Steakhouse at The Verandah where surcharges apply.
For full details, please visit Cunard.com/FAQs
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See “Our fares” on page 41 for an indication of benefits.
