RWS Annual Report 2022 web - Flipbook - Page 15
RWS GROWTH
MODEL
WHY WE ARE UNIQUE
BUILDING
LONG-TERM
CLIENT
RELATIONSHIPS
•
We offer a broad range of technology-enabled services and software products to many of
the world’s largest organisations.
•
We have deep specialist sector expertise in multiple verticals including automotive,
chemical, consumer, retail, financial, government, legal, medical, pharmaceutical,
technology and telecommunications.
•
Our client base is well-diversified by geography and sector, spanning Europe, Asia Pacific
and North and South America.
•
We support clients through dedicated sector account management teams and enjoy high
average levels of tenure – 15 years for our top 30 clients.
•
•
We offer true global coverage, with a presence in more than 33 countries.
•
•
We support 429 language pairs and variants.
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We invest in future linguistic and technical talent.
•
We are machine translation (MT) pioneers via our Language Weaver product, and our
neural MT research team is accredited with more than 45 patents.
•
Through Trados we offer a range of market-leading, cloud-oriented translation
management and productivity tools.
•
Our content management technologies – Tridion, Fonto and Contenta – are used by some
of the world’s largest companies to better reach their audiences and make optimal use of
their content.
•
Our technology product suite is sold both separately and alongside our service solutions,
as well as supporting our internal efficiency and effectiveness.
•
We are shifting towards a higher proportion of SaaS revenues in our technology products
to enhance recurring revenues and quality of earnings.
•
•
Our strong cash generation enables us to invest in service and technical development.
DEEPENING
OUR CULTURAL
AND TECHNICAL
EXPERTISE
DEPLOYING
OUR UNIQUE
TECHNOLOGY
AND AI
DEVELOPING
OUR
PORTFOLIO
LEVERAGING
OUR GLOBAL
SCALE AND
REACH
We have the largest linguist network in the sector, with more than 2,000 internal linguists,
complemented by access to more than 30,000 freelance experts in 159 countries.
We are rich in data – our translation memories and termbases across multiple markets are
increasingly valuable.
We are well-diversified, and strongly positioned to take advantage of:
•
Ongoing growth in the technology, life sciences, and other end markets, with greater
emphasis on higher growth segments such as data annotation and linguistic validation.
•
The explosion in data and content is driving increased outsourcing of localisation,
language and intellectual property services by multinationals to well-reputed partners
of scale.
•
Continued innovation as our clients seek our support in launching and supporting new
products and services.
•
The trend towards globalisation, which brings greater demand for digital content and
language services.
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Growth in AI and automation.
•
We continue to take advantage of opportunities to gain market share and consolidate
fragmented service provision by adding to our strong track record of value accretive
acquisitions.
•
Our unique production platform, LXD, provides 24/7 coverage via a blend of human
expertise and technology.
•
•
Our solutions can meet any mix of quality, speed and value required by our clients.
•
We are investing to establish effective and lean shared services which will support our
four operating divisions, and will facilitate further organic growth, the integration of
acquisitions and continued margin development.
This platform delivers operational leverage – with the potential for sustained efficiency and
margin improvement.
STRATEGIC REPORT RWS — Annual Report 2022
15
