HOW WILL YOU MATCH A SUITABLE CARE TEAM TO ME?We are proud of the approach we take to matching the needs of our clients. We will look at theexperience, skills, training and qualifications carers have alongside their personalities to ensurethe very best match. By getting to know you as a person and how you wish to live your life we areable to find carers who share common interests, have the same values that you hold dear and arerespectful of how you wish to live in your home. If for whatever reason we do not get it right firsttime, we will quickly work with you and your family to make a change if needed. All our carers arehighly trained to support those who are living with specialist conditions, like dementia, Parkinson’sor Multiple Sclerosis, or for those who require stroke care, cancer care or palliative end-of-life care.Whether you require personal care or complex care at home, you can be assured of a high-qualityservice from expert carers supported by clinical specialists.WHAT SUPPORT IS PROVIDED?We know that sometimes it can take time for you to adjust to a new person coming to livein your home and that this can be unsettling for some. We provide unrivalled support toyou and your family through the transition, whilst ensuring our care team clearly understandswhat is required to support this transition. A dedicated expert Care Manager will be there toprovide support from day one. They will meet with you and your family to regularly reviewprogress and their flexible and adaptable approach will ensure your care and support needsare always met and you are living the life you wish.14
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