2023 Export Catalogue - Other - Page 107
most up-to-date product version with all the
improvements made by Rointe. The mobile
apps can be updated from the App Store (iOS)
and from the Play Store (Android).
My products are paired but not
communicating, what’s wrong?
Check that your network (or service provider)
does not have any 昀椀rewalls, 昀椀lters or blocks
that prevent access to selected or Internet
domains. Check that the product has Google
DNS con昀椀gured. The device must have a
su昀케cient WiFi signal at the exact location
where it is installed.
Can more than one person log in to the
Rointe Connect mobile app?
Yes, as long as you share the access keys
(username/email and password).
If you’re still having trouble with your product,
please call us on 0203 321 5929 for help.
Can I use Google Home, Google Assistant
and Amazon Alexa?
I don’t remember my Rointe Connect user
password, how can I recover it?
Make sure that the email address you used
for registration exists and that you have
access to it. From the Rointe Connect app,
you can reset the password as long as you
have access to the email address you used
for registration.
Yes, you need the Google Home and Assistant
apps and look for Rointe Connect to link
them. For Amazon Alexa, you will need to
download the Rointe Connect skill.
Is there a computer or desktop version of
Rointe Connect?
Can I update my mobile devices and apps?
Of course, you can. The products can be
updated from the control panel or from the
mobile apps so that you always have the
Yes, simply go to www.rointeconnect.com. If
you are already registered in Rointe Connect,
you will be able to access it with the same
credentials (username/email and password).
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