Procedural Guide - Book - Page 30
2.2 THE 4 C’s
2.2.1
The table below summarises the 4 C’s:
What is the aspiration?
Communication
Cooperation
Collaboration
Competence
Establishing an effective system
of two-way communication to
develop mutual understanding.
Ensuring communications are
prepared, accurate and sent out
in a timely manner.
Giving the person receiving
information the time and, space
to think and formulate a
response.
Ensuring the message is
received and understood.
Using different forms of
communication.
Questioning, clarification and
response.
Single points of contact centred
on PC’s TWC.
Encouraging participation and
engagement (teamwork).
Using and building on knowledge
and experience.
Ensuring buy-in between all
parties.
Working with others.
Collective idea-sharing.
Working effectively.
Managing interfaces with supply
chain and stakeholders.
Involving contractors and TWCs
in early planning stages to ensure
buildability of design.
PC’s designated individual’s (DI)
scope
of
approval
and
appointments.
Communications protocols set up
between PC’s TWC and TWC as
laid down in the project TW
Implementation Plan.
What is a risk to the
aspiration?
One-way communication
Sub-contractors or suppliers and
not giving them time to prepare
Missing information
Language barriers
Inaccurate or inconsistent
information
Unnecessary information that
distracts from the critical
information
Individuals not working together
Contractual
interfaces
not
identified
Sub-contractors not appointed
considering the affect their works
have on others
Desktop decisions and planning
Contractual
interfaces
not
identified
People not aware of their
Appointment of people with the
responsibilities
necessary skills, knowledge,
People not appointed
training and experience relating
Competency requirements not
to the complexity of the project.
clear
A business should appoint a
Inadequate or lack of procedural
person who understands the
control within the organisation
companies risk profile and has
knowledge and experience of the
business but not necessarily a
specific engineering or
temporary works qualification.
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